Windice Privacy Policy

1. Introduction

This Privacy Policy applies to all users of the Windice platform at windice.fun. It covers how we collect, store, use and protect the personal information you provide when you register an account, make deposits or withdrawals in PKR, place bets on Cricket or PSL markets, play Slots, Fish Games or Bingo, or contact our support team.

We take data privacy seriously. The details in this policy are written in plain language so that every player — regardless of their background — can understand exactly what happens to their information. If you have any questions that are not answered here, you are welcome to contact us using the details in Section 12.

This policy should be read alongside our Terms and Conditions and Responsible Gaming page, which together form the full set of rules that govern your use of Windice.

2. Data We Collect

Windice collects two categories of data: information you provide directly, and information that is collected automatically when you use the platform.

Information You Provide

• Registration details: Full name, date of birth, username, password, and contact information including your mobile number and email address.
• Verification documents: CNIC or other government-issued identity documents, where requested as part of account verification before processing withdrawals.
• Payment details: Your registered JazzCash number, Easypaisa account, Raast ID or bank account details used for PKR deposits and withdrawals. We do not store full card numbers — these are processed directly by our payment partners.
• Support communications: Messages, queries and any documents you send to the Windice support team.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version and screen resolution.
• Usage data: Pages visited, games played, betting activity, session duration, login timestamps and navigation patterns within the platform.
• Location data: Approximate location derived from your IP address — used to ensure the platform is being accessed appropriately and to detect suspicious activity.
• Cookies and similar technologies: Session cookies, preference cookies and analytics trackers — covered in full in Section 5.

3. How We Use Your Data

Your data is used for specific purposes that are directly connected to running the Windice platform and keeping your account secure. We do not use your data for purposes unrelated to your Windice experience.

Purpose	Data Used
Account creation and management	Name, date of birth, contact details, username
Processing PKR deposits and withdrawals	Payment account details, transaction history
Identity and age verification	CNIC or government ID, date of birth
Fraud prevention and security monitoring	IP address, device data, login history, transaction patterns
Customer support	Support messages, account activity, contact details
Platform improvement and personalisation	Usage data, game preferences, betting history
Responsible gaming monitoring	Session data, deposit frequency, self-exclusion status
Promotional communications	Contact details, game preferences (opt-in only)

Windice will never use your personal data to make automated decisions that significantly affect you without your knowledge. Where profiling is used — for example, to identify responsible gaming risk signals — it is reviewed by a human team member before any account action is taken.

4. Payment Data and PKR Transactions

All financial transactions on Windice are processed in Pakistani Rupees (PKR) through our integrated payment partners — JazzCash, Easypaisa, Raast and banking services. When you make a deposit or request a withdrawal, your payment details are transmitted directly to the relevant payment provider using encrypted connections.

Windice stores only the reference information needed to match a transaction to your account — for example, the last four digits of a registered mobile number or a masked account identifier. Full mobile wallet credentials, bank account numbers and any associated PINs or passwords are never stored by Windice. These remain entirely within the systems of your payment provider.

5. Cookies and Tracking Technologies

Windice uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use the site. A cookie is a small file stored on your device when you visit a website. It does not contain executable code and cannot access other files on your device.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These keep you logged in during a session and remember your language and currency preferences. You cannot opt out of these without disabling the platform entirely.
• Analytics cookies: Help us understand which parts of the platform are most used, where players spend their time and where they encounter problems. This data is aggregated and anonymised.
• Preference cookies: Remember your settings — such as your preferred game categories, notification preferences and display options — so you do not have to reset them on each visit.
• Security cookies: Used to detect and prevent fraudulent logins and suspicious activity patterns.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect your ability to use certain features, including staying logged in to your Windice account.

6. Data Sharing and Third Parties

Windice does not sell, rent or trade your personal data. We share data only in the specific circumstances described below, and only to the extent necessary for each purpose.

• Payment providers: JazzCash, Easypaisa, Raast and banking partners receive the transaction details needed to process your PKR deposits and withdrawals.
• Identity verification services: Where we use third-party verification tools to confirm your identity or age, your CNIC details may be passed to that provider under a strict data processing agreement.
• Analytics platforms: Anonymised usage data may be shared with analytics services to help us improve platform performance. No personally identifiable information is included.
• Legal obligations: Windice may disclose personal data if required to do so by law or in response to a valid legal request. In such cases, we will only share the minimum information necessary.
• Business transfers: In the unlikely event that Windice's business is transferred or merged, player data may form part of the transferred assets. Any new owner would be required to honour the commitments made in this policy.

Any third party that receives data from Windice is contractually required to protect it at least as well as we do and to use it only for the agreed purpose.

7. Data Security

Windice applies a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

• TLS encryption for all data transmitted between your device and the Windice platform.
• Encrypted storage for sensitive fields including passwords (hashed) and identity document data.
• Access controls that restrict which team members can view personal account data — only staff who need the information to do their job can access it.
• Regular security reviews and monitoring for unusual access patterns or potential breaches.
• Two-factor authentication options available to players who want an additional layer of account security.

While we take every reasonable step to protect your data, no system is completely immune to risk. If you suspect your account has been accessed without your authorisation, contact Windice support immediately and change your password.

8. Data Retention

Windice retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal and operational obligations. Specifically:

• Account data: Retained for the duration of your account plus a minimum of five years after account closure, in line with standard record-keeping requirements.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years to support financial audit trails.
• Support communications: Messages exchanged with the support team are kept for three years after the last interaction.
• Identity documents: Verification documents such as CNIC copies are retained only for as long as necessary to fulfil their verification purpose, after which they are securely deleted.
• Analytics data: Aggregated and anonymised usage data may be retained indefinitely as it cannot be linked back to any individual player.

Once the applicable retention period has passed, your personal data is securely deleted or anonymised so that it can no longer be associated with you.

9. Your Rights Over Your Data

As a Windice player, you have a number of rights regarding the personal data we hold about you. These rights can be exercised by contacting our support team using the details in Section 12.

• Right to access: You can request a copy of the personal data Windice holds about you at any time.
• Right to correction: If any of your personal details are inaccurate or out of date, you can ask us to correct them. Basic details such as your contact number can be updated directly within your account settings.
• Right to deletion: You may request that your personal data be deleted. Please note that we may be required to retain certain data — such as transaction records — to fulfil legal obligations, even after an account is closed.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to data portability: You can request that your account data be provided to you in a structured, machine-readable format.
• Right to withdraw consent: Where we process your data based on consent — such as sending promotional communications — you can withdraw that consent at any time through your account notification settings.

We will respond to all data rights requests within a reasonable timeframe. Requests that are complex or involve large volumes of data may take a little longer, and we will keep you informed of progress.

10. Children's Privacy

Windice is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has created an account or provided personal information on Windice, please contact us immediately. We will investigate and take prompt action to close the account and delete the associated data.

During registration, players are required to confirm their date of birth and agree that they are 18 or older. Where we have reasonable grounds to suspect an account belongs to a minor, it will be suspended pending age verification.

11. Updates to This Privacy Policy

Windice may update this Privacy Policy from time to time to reflect changes in how the platform operates, updates to payment integrations, or changes in relevant data protection practices. The date shown at the top of this page reflects the most recent revision.

For significant changes — particularly those that affect how your data is used or shared — we will notify registered players through an in-platform message or via the contact details held on your account. We recommend checking this page periodically so you are always aware of the current policy. Continued use of Windice after any update constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information is being handled, please get in touch with the Windice support team. You can also check our FAQ page for quick answers to common questions, or review our Terms and Conditions for the full set of platform rules.